These dealing with challenging people training course materials have been developed for everyone in your organization who may face difficult working relationships, internally or externally. It provides the knowledge and awareness to help participants work positively with those around them, whilst also ensuring they keep calm and in control if things heat up.
The training course will help build self-awareness, and will highlight the important elements of creating positive workplace relationships.
What are the Learning Objectives of this Training Program?
At the end of this dealing with challenging people training course, your salespeople will be able to:
- Understand how different biases will colour our judgement of customers or colleagues
- Explore the elements of trust and explore how we can build this
- Demonstrate the skill of empathy and explain why it is important in sales
- Identify what happens when we are in conflict with others, and how we can ensure both parties win
- Use techniques to keep balanced when overwhelmed by a challenging situation with your customer
What are the Business Benefits of this Training Program?
Upon completing this dealing with challenging people training program your sales team will experience the following business benefits:
- Build strong relationships with colleagues and customers
- Overcome negative communication barriers and improve working relationships.
- Create a positive work environment through positive relationships.
- Improve their self-awareness and perform better as a sales team.
- Avoid conflict scenarios and adapt behaviour to solve issues.
- Achieve positive workplace communications.
Ultimately it will allow you to nurture a workforce that is better able to work effectively with their sales team members, their customers, or other people associated with the organization. Improved relationships means improved effectiveness in their role.
The Dealing with Challenging People Program Delivery
Like every other North American Sales Training program, audience ranges from new to very experienced salespeople, sales managers, and executives. To sustain the training, we provide the tools to align stakeholders to support the change (Step 4 – Change Phase, click here to learn more) and focus on creating action plans to enhance learning retention and encourage salespeople to persist using new skills.
The dealing with challenging people program can be calibrated and customized for application to every industry and selling situation, which includes one-time transactions to complex sales environment with long sales cycle deal that requires an RFP and winning that proposal against many competitive sellers. The higher is your need to differentiate your sales team from your competitors in terms of how they engage with customers, the better the fit for the dealing with challenging people program.
The dealing with challenging people training program can be learned through:
- two-day facilitator-led workshop with pre-workshop assignments and post-workshop sustainment
- blended learning solution that incorporates both two-day workshop and online through on-demand eLearning
- online through on-demand eLearning and video-based content
Every instructor has been certified by us and they each have at least 15 years of sales experience, to ensure their credibility and that they will elevate any practical discussion during the training.
We can train your trainers to present the dealing with challenging people program anytime you wish. We recognize your in-house trainers are experts when it comes to understanding your organization, mission, culture, and employees the best. Our focus is to provide sales training that will be customized to your needs in order to deliver a high-impact, results-oriented sales training program.