Emotional intelligence (EQ) affects us all, whether we’re constantly working in collaboration with others internally, or communicating with our customers. This training course would be suitable for everyone in your organization, but particularly those that have to interact with customers on a regular basis.
With greater self awareness of their emotions and the ability to empathize and understand other people’s emotional state, your sales team will perform better in front of the customer. In other words being emotionally intelligent makes a real difference to performance and, therefore, profit.
Emotional Intelligence for Salespeople Training Program
Emotional intelligence (EQ) affects us all, whether we’re constantly working in collaboration with others internally, or communicating with our customers. This training course would be suitable for everyone in your organization, but particularly those that have to interact with customers on a regular basis.
With greater self awareness of their emotions and the ability to empathize and understand other people’s emotional state, your sales team will perform better in front of the customer. In other words being emotionally intelligent makes a real difference to performance and, therefore, profit.
What are the Learning Objectives of the EQ for Salespeople Training Program?
Upon completing the EQ for Salespeople Training Program your sales team will be better able to:
- Learn the most important component of EQ to have a clear and accurate picture on how customers perceive them
- Be aware of emotions and the impact they have on their sales performance
- Recognize and understand emotions in customers and how to adapt their behaviour to suit
- Regulate their emotions and so enhance performance
- Understand emotions of customers to connect and communicate more effectively
- Improve communication with customers through effective EQ strategies to build the trust needed to close business
- Apply EQ strategies to overcome obstacles and increase sales results
What are the Business Benefits of the EQ for Salespeople Training Program?
Upon completing the EQ for Salespeople Training Program your sales team will experience the following business benefits:
- Managers and supervisors are better able to maintain a positive work environment.
- Sales and buying staff are better able to influence outcomes in your favour, particularly when handling difficult prospects or tough negotiations.
- Customer facing personnel are better equipped to handle conflict and to make all customers feel like they are being listened to and understood – this has a positive affect on customer loyalty and retention.
- Staff in general are better equipped to handle the ever-increasing pressures of a modern workplace.
The EQ for Salespeople Program Delivery
Like every other North American Sales Training program, audience ranges from new to very experienced salespeople, sales managers, and executives. To sustain the training, we provide the tools to align stakeholders to support the change (Step 4 – Change Phase, click here to learn more) and focus on creating action plans to enhance learning retention and encourage salespeople to persist using new skills.
The EQ for Salespeople Program can be calibrated and customized for application to every industry and selling situation, which includes one-time transactions to complex sales environment with long sales cycle deal that requires an RFP and winning that proposal against many competitive sellers. The higher is your need to differentiate your sales team from your competitors in terms of how they engage with customers, the better the fit for the EQ for Salespeople Program.
The EQ for Salespeople Training Program can be learned through:
- two-day facilitator-led workshop with pre-workshop assignments and post-workshop sustainment
- blended learning solution that incorporates both two-day workshop and online through on-demand eLearning
- online through on-demand eLearning and video-based content
Every instructor has been certified by us and they each have at least 15 years of sales experience, to ensure their credibility and that they will elevate any practical discussion during the training.
We can train your trainers to present the EQ for Salespeople Program anytime you wish. We recognize your in-house trainers are experts when it comes to understanding your organization, mission, culture, and employees the best. Our focus is to provide sales training that will be customized to your needs in order to deliver a high-impact, results-oriented sales training program.